Removing malware does depend on several factors – to fully eradicate.
- What malware was found
- What type of malware (is it a worm, host file, does it duplicate)
- How did the infection happen
- How long has it been on the system
- What type of network is this system connected to?
- Work domain
- Home network
- Public or Private network
- Was malware protection active, and up to date on the computer?
- Was antivirus protection active, and up to date on the computer?
Putting aside hoax anti-malware, and antiviruses – if the user is using one of the top softwares (Nortons, Trend, Avast, AVG, Kaspersky, etc..) then the likely hood of this being a lone wolf malware is slim. Simple things like that are no longer so easy to get into systems, and generally require more effort — i.e., out of date java and a malicious code in the temp file, that possibly is requesting and gaining access to continuously download pieces of a larger script that will be combined outside of this area, in a protected system folder, and then run free on the computer — possibly the network.
Malwarebytes is a free program that can grab most of these scripts and remove them, if they haven’t already done damage. It’s just concerning if it made it’s way past an active up to date antivirus program as well — yes, even Microsoft’s av catches most of this behavior. Browsers themselves include a lot more protection than in the past as well.
So, first things first — what is the OS? if it’s older than Windows 10, does it need to be? Like is it running a cnc, or old piece of equipment where the software is incompatible with the newer version of windows? If not, replace it — the cost of repair on the computer is worthless, if they will be left open for additional infections. If the computer is older than 6 years, the hard drive is near it’s end of life if it’s not been replaced, the hardware itself is likely very outdated – and would recommend a full replacement.
all for malware?
Yes, and no. If the computer is used for a home user on a limitted budget, be sensitive to that — recommend a full wipe and reload using factory reset — but keep in mind their data. again, once you add that cost in, it becomes a difficult decision.
That’s one of the things GoFixy can help with — we can clean the system well enough to install our backup software, which scans and encrypts their data — then once it’s backed up, they can wipe and reload – and we will put the data back for them.